Reference

Understand Your Rights and Obligations on awi4d

These legal terms set out what you can expect from us and what we expect from you when you hold an account on awi4d. Access to our platform depends on local law and is available only in eligible regions where permitted.

Account eligibility rulesJurisdiction-dependent accessDANA, OVO, GoPay wallet termsData handling commitmentsContact paths for legal queries
awi4d Understand Your Rights and Obligations on awi4d
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle your personal data with clear retention limits and give you access to request changes or deletion through your account settings. Cookies on this site serve functional and analytics purposes — you can manage preferences through the cookie settings link at the bottom of any page.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data via support.

Cookie Controls

Functional cookies keep your session active across mobile and desktop. Analytics cookies help us improve load times. Adjust or withdraw consent at any time through cookie settings.

Account Security

Login uses OTP verification tied to your registered mobile number. We do not store your DANA, OVO or GoPay PIN — wallet confirmation happens inside each provider's own app.

Request a Change

To update your registered name, wallet details or email address, raise a request through Live Chat or the Help Centre with your wallet verification ready for identity confirmation.

LEGAL CONTACT PATHS

Reach Us for Account and Legal Questions

If you have a question about these terms, a dispute over a transaction, or need to request a data change, our support team handles legal account queries directly. Bring your registered wallet details — DANA, OVO or GoPay — when you reach out so we can verify your account faster.

Live Chat Open the chat widget from your account page and select the legal or account query option. Our team reviews legal questions and responds with account-specific answers.
Email Support Send detailed queries, including your registered wallet type (DANA, OVO or GoPay) and account reference, to our support address shown in the Help section.
Account Help Centre The Help Centre inside your account lists step-by-step paths for common legal requests — wallet changes, account closure and data access requests.

Common Questions About awi4d Legal Terms

Below are the questions we receive most often about account rights, data access, wallet terms and eligibility. If your question is not covered here, use the Live Chat path in the support section above.

These terms apply to anyone who opens or uses an awi4d account. Access depends on local law — if online gaming is restricted in your region, these terms do not grant you eligibility.

Yes. Raise a data access request through Live Chat or the Help Centre. We verify your identity against your registered wallet — DANA, OVO or GoPay — before releasing any account data.

We retain records for the period required by applicable law after account closure. Once that period ends, personal data is deleted or anonymised in line with our retention policy.

No. We never store your e-wallet PIN or password. Wallet authentication happens entirely inside the DANA, OVO or GoPay app — we only receive a confirmation that the transaction cleared.

Updated terms are published on this page with the effective date noted. Continuing to use your account after the update date constitutes acceptance of the revised terms.

Where any provision conflicts with applicable local law in Indonesia or your eligible region, local law takes precedence to that extent. The rest of the terms remain in full effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.